Management

Read the following case study from the Hunt Library: JDA Software Services (SAGE Publishing)  (Links to an external site.) Note: This case study is available for download for your easy reference. Based on the case study, prepare a 500-word document in current APA format which answers the following questions. Support your arguments through literature. Sustainable distribution practices, particularly the management of carbon emissions, have become increasingly important. What role have channel captains such as Wal-Mart played in this process? JDA Software provides services to a broad range of industries. Why do the company’s services apply to such a large range of companies? JDA operates on nearly every continent and in many different countries within those regions. How might a global reach give the company an advantage over competitors? case study link: https://sk-sagepub-com.ezproxy.libproxy.db.erau.edu/cases/jda-software-services?fromsearch=true

Video assignment: Click the above link to watch the video. After watching the video, click on the Week One Video Review Segment link and answer the following question using your own words that reflect clarity, depth, appropriate grammar, and sentence structure.  (Word Limit: 150 – 200 words).  Video Question: How are real-world enterprises harnessing the power of analytics to drive business growth? Article assignment: This assignment is worth 15 points and you have only 1 attempt.  Read the article below and then click on the assignment title to answer the question in the box provided.  Your answer to the question should be in your own words, be about 250 words in length, and exhibit depth of analysis by connecting the concept to a principle in your textbook or other related article or reading.  Article Question: In your own words, describe how Analytics plays a crucial role in facilitating operations and processes at DreamWorks.  Can this concept/idea be applied to other companies?  If so, how and why?

Auto Repair Goes Social. Victory Auto Service and Glass, founded in 1997 by Jeff Matt, built its base of loyal customers with strong personal relationships. Personal customer service is at the heart of Victory Auto’s business model. The company has five locations and a mobile auto glass service in the Minneapolis, Minnesota, metro area. As the business grew from its first location, Matt found that maintaining the personal relationships with his customers, which was the core of his company’s success, became more difficult to maintain. Matt decided to turn to social media to complement face-to-face connections with Victory Auto’s customers and sought the help of Stephanie Gutierrez, a communications specialist and loyal customer, to help create a social media strategy for Victory Auto. Gutierrez experimented with various social media tactics until she found a strategy that supported the personal connection with customers that Matt relied on to build his company. Facebook is the heart of Victory Auto’s social media strategy. When Gutierrez developed the company’s Facebook page, at first, she posted longer articles with links to articles about cars. However, these posts did not seem to register with the typical customer. Then she took the time to think like the business’s average customer: car owners who were not necessarily interested in cars. Customers typically interact with Victory Auto because they have to, not because they want to. Instead of creating a page with information on cars, Gutierrez added posts related to traffic, commuting, and travel that everyone who owns a car would be interested in reading. She posted much shorter text entries that were written in a personal style with many photos. The second major aspect of Victory Auto’s social media strategy involved YouTube videos. Gutierrez developed several short videos that were geared toward people who did not know much about cars. The videos on Victory Auto’s YouTube channel included short how-to videos and tours of its various store locations around Minneapolis. Its most popular video was one that showed how to top off windshield wiper fluid. Matt believes that success in the auto service business is based on trust and that trust is built by getting to know the people who work at Victory Auto. Many of the social media posts were about employees of Victory Auto, focusing on their birthdays, other celebrations, and day-to-day casual interactions while at work. About 20% of Victory Auto employees are active on Facebook. When they became Facebook and sometimes even personal friends with customers, they were encouraged to share photos on Facebook. These photos could then be tagged to help build more traffic at the Victory Auto Facebook page. Victory Auto Glass used social media to promote various charities, including Mothers Against Drunk Drivers and Toys for Tots. A local charity that Victory Auto is heavily involved with is Free2Be, which provides auto care and donated cars for economically disadvantaged people in Anoka County, Minnesota. Volunteers with Free2Be can use the repair bays at Victory Auto free of charge to repair donated cars. Victory Auto also gave free or discounted car repairs for people helped by the Free2Be program. Gutierrez posted some of these stories on the company’s Facebook page to help promote the charity. Results Victory Auto has seen significant returns on its investment in social media. The company has opened two of its five locations since implementing its social media strategy. Most of the customers of the two newest locations heard about Victory Auto from word of mouth or online. More than 60% of fans and people talking about the company’s Facebook page were female. Victory Auto became a certified female-friendly auto repair shop with AskPatty, a website that provides automotive advice for women. The company estimates that 50 to 60% of its customers are female, which is far above the industry average. Victory Auto has more than 1,200 likes on its Facebook page. Identify at least three lessons that entrepreneurs can learn from Victory Auto’s use of social media. Sources: Scarborough, Norman M. Essentials of Entrepreneurship and Small Business Management, 9th Edition. Pearson, 20180110. VitalBook file. Based on Louise Julig, “How an Auto Repair Shop Is Winning Female Customers with Social Media,” Social Media Examiner, September 25, 2013, https://www.socialmediaexaminer.com/social-media-case-study-victory-auto/ (Links to an external site.) “About Us,” Victory Auto Service and Glass, n.d., http://www.victoryautoservice.com/about.html (Links to an external site.) “Victory Auto Service and Glass,” Facebook, n.d., https://www.facebook.com/fridleyvictory/ (Links to an external site.) “VictoryAutoService,” YouTube, n.d., https://www.youtube.com/channel/UCsBv4zmSqaa4CrLXmN0jMTQ (Links to an external site.). (Scarborough 357) DELIVERABLE: Determine how an entrepreneur starting a new business can develop a social media plan to boost its visibility, sales, and profits through a social media strategy. Identify at least three marketing strategies that Victory Auto can use to increase its visibility, sales, and profits. Explain how the company should implement each one.

Please prepare a 5-7 page Essay on a current HOT TOPIC in one of the hospitality management segments. First, choose the segment of the Hospitality Industry that interests you the most: Foodservice, Lodging, Travel & Tourism. NEXT, choose an industry hot topic or current issue that is affecting that industry, specifically. Explain how this issue became a hot button issue for the industry. Describe how the industry is responding to or adapting to this issue. Are there any industry associations that are taking a stand regarding this topic? What is the industry doing to address this current hot topic? What could this mean to the future of the industry? A well developed thesis statement should be written in your introductory paragraph. This tells what the paper will be about. It basically answers the question that the rest of your paper is developing and exploring. The body of the paper should develop and support that thesis statement, using valid industry and academic resources. Include specific industry references and examples to reinforce your points, include at least one industry professional organization (such as the National Restaurant Association, American Hotel & Lodging Association, or the U.S. Travel Association). Don’t forget to use the resources in our online library. Finish up by describing how this issue could continue to influence or affect the industry in the future; how will the industry handle this issue going forward? The essay should be in APA format, about a segment in the industry that interests you and focused on a current topic occurring in that industry segment today. “Restaurant Management” is NOT an acceptable topic. Please make sure you use at least 3 resources, and cite them properly. Spell check and proof read.

You are still the head of administration at the same child welfare institution that was described in the previous submission. You have now got used to the employment conditions, working hours and HSE. A collective agreement has been entered into with the Trade Union, and you have registered the company with NHO Service. But at one of the institutions, Solbekk with a total of twelve employees, there is still a lot of unrest. Environmental worker Lisbeth thinks she has been bullied by the shop steward Nils, because she refuses to organize. She says that she has felt bullied for a long time, not only by Nils, but by “everyone”. Nils tells you on the phone that Lisbeth is definitely not being bullied, but that she is a problem because she does not cope with the young people, and her behavior can trigger episodes of violence. Lisbeth wants you to do something with the bullying, Nils wants you to do something with the work environment in general and with Lisbeth in particular. Anton, who heads the Solbekk unit, thinks they are difficult to deal with both, and says that there is a conflict between them that he does not want to get involved in. He thinks most things work well, and that both exaggerate. A third employee, Kirsten, has been on sick leave for four months, without any kind of follow-up from Anton. No one really knows what’s wrong with her. You got to know about this because there was a letter from NAV asking for minutes from the follow-up meetings, which thus turn out not to have been held. In between all this, an accident happens in another of the homes. You hear about the accident via the general manager of the home, who calls and tells that one of the young people shot with an air pistol and hit an employee in the face, in the edge of one eye. The employee went to the emergency room, where the doctor on duty thought the eye would be fine again in a couple of weeks. There is no other documentation of the incident other than this telephone conversation between the general manager of the home and your friend, the head of the institution. Describe how to handle the shooting episode. Then make a plan for how to get the conditions at Solbekk in order. The plan should include both possible measures and what kind of meetings you should hold with whom, and what instructions you should give them.

Write a  journal entries per week about personal observations of leadership and the lessons learned. In your journal, discuss how the week’s reading and lessons related to your personal experiences as you went about your day.  Consider and describe how you reacted in specific situations that involved some component of leadership.  Think about and describe how you behaved, the choices you made and how those choices affected the outcome. Consider the behaviors of others in leadership situations and similarly, describe how the approaches they used influenced the outcome. Journaling is for your own personal reflection.includes all the following elements :describe leadership situation,incorporates the week’s readings,describe leadership behavior and how these behavior affected the outcome. For this Assignment you have to use this book”Northouse, P.G. Leadership: Theory and Practice (8th Edition) Thousand Oaks, CA”chapter 3.and just write your own experiences.

Strategic Management at The Hershey Company   Read the article: Hershey CEO says the Company has “no plans at this point” to add CBD to its chocolate (copy and paste the URL below to your web browser to access the article). https://www.cnbc.com/2019/06/18/hershey-ceo-were-waiting-to-add-cbd-to-our-candy.html  (????????) Include a discussion of the following in your essay: Why would Hershey”s CEO make this decision (include regulatory and brand related reasons)? What risks is the company taking by not adding CBD to its chocolates? What would you recommend if asked about this topic in a meeting at Hershey?

Discussion Assignment: Please answer these questions: 1. How would you describe your personal ethics? Is that different than your business ethics? How? 2. Describe some of the major influences in your life that contributed to your ethics and value system. 3. Research and add two credible outside sources on the subject of ethics, principles or morals. For example if you picked Confucius, what are two points he made about ethics, principles or morals? Reference the source in APA format. 4. Suppose you buy a candy bar at the store and pay the cashier with a $5 bill. You are mistakenly given change for a $10 bill. What do you do? 5. You are shopping in a department store and observe a young man taking a watch from a display stand on the jewelry counter and slipping it into his pocket. What do you do? 6. You are having a romantic dinner with your spouse to celebrate your wedding anniversary. Suddenly, at a nearby table a man starts yelling at a young woman he is dining with and becomes so verbally abusive that she starts to cry. What do you do? 7. Does it matter how the people above look or are dressed? Their age? Or what color,  ethnic background or language they are speaking in those situations.

Watch this 5-minute video regarding leadership theories and styles: https://www.youtube.com/watch?v=XKUPDUDOBVo (5:04)  Select a theory/style that you feel offers strong applicability for today’s leaders.  Defend your answer as to why this style will be effective for leaders today.  Support your response with strong research.

Please briefly explain the 3 elements of the Performance Appraisal Model  in human resource management