Business

Throughout the course, you have encountered definitions and theories related to leadership. You have also examined your organization and leaders through the Kouzes and Posner model and other relevant literature. As a final assignment, prepare a learning summary that incorporates the following: 1. Reflect on your definition of leadership.  Has it changed?  What has influenced the change or kept it the same?  Reflect on 1-2 “Aha!” moments related to your eight-week study during this course. 2. What impact does the encounter with theoretical material have on your view of leadership relevant to your work in your organization? 3. What three recommendations do you propose for new or experienced leaders based on what you have assimilated into your understanding through this course.   4. Support your assertions, views, and recommendations with scholarly research. Note that four (4) outside scholarly sources are the minimum (your course textbook does not count).

Answer each of the following questions as completely as possible. Answer all parts of multi-part questions. Each response should be no more than four typed, double-spaced pages. These are critical thinking questions, but you must support your answers with facts from your reading and viewing materials. Do not merely copy your answers from your course materials. Formulate answers in your own words, paraphrasing or quoting the course materials as appropriate. Be sure to cite these references in an appropriate manner by using footnotes or endnotes. If you use outside sources to strengthen your answers, be sure to cite them also. Before submitting your work, proofread it for correct spelling, grammar, complete sentences and paragraphs, and clarity of expression. Be sure to keep a copy of each assignment for yourself. 1. If your company’s customer education and training program doesn’t offer everything your customers need, what can you do to compen­sate for its shortcomings? 2. (a) Develop a list of product features for an infant car seat. Then develop the corresponding list of buyer benefits for that product.  (b) Now, using the product features and buyer benefits you identified for the car seat, develop sentences including a bridge statement for three of the feature/benefit combinations you’ve identified. Identify the feature, bridge, and benefit components of each sentence. [MO2.2, 2.3]

Assignment: You realize that this is a good time to discuss communication options for the project that supports your communications management plan. Create a memo to the IT Department and Communications Department that discusses the following: 1) Describes the methods of communications that are required for the project 2) Why they are important to the success of the project 3) What is needed from the IT Department and Communications Department to support these needs Create a memo (in proper memo format).  Required length is 500 words narrative for elements (1), (2), and (3) above. 3 references in APA format required.

MGT 4620 Case 2 Diversity Management at IBM   The goal of the case study assignments is to give you practice presenting the content we are learning in class in a professional and concise manner. In the professional world, we often need to present our thoughts and evidence to individuals who do not have a lot of time or energy. Therefore, it is crucial that we practice communicating an argument in a brief but persuasive way. This should be formally written, clear, concise, and well organized.   Deadline.   Due November 1st by 11:59 PM in Moodle as “Case 2 – Diversity”. Out of fairness to on-time peers, late papers lose points (e.g., -20 points within 24 hours, -40 points within 48 hours, etc.) and are not accepted after 2 days. Format: 1-2 typed pages single-spaced, 1-inch margins, 12-point Times New Roman font. Feel free to use headings and bullet points to keep your points organized. Content:   First page should include the case title, your name, your section (001/002), and the date you turn in the assignment. Complete all three sections below Avoid plagiarism – write in your own words – Your papers will be checked through TurnItIn.com. Proofread! Read it for clarity and typos.  If I cannot understand what you mean, you don’t get credit.   1.     First, read the case “Managing Diversity for Success: The Case of IBM” (PDF on Moodle under the assignment). Then in answer the following.   2.     Briefly summarize the case (less than 100 words):             – What company/industry is involved?             – Who is involved?  – What is the challenge or problem that is trying to be solved? 3.     Answer the following questions (and include sufficient evidence from the book/lecture for each): a) Identify two ways IBM has managed diversity in the past. How do these strategies work to promote diversity at IBM based on what you learned about diversity management in the lecture this week? b) Thinking back on the week we discussed Justice, how do IBM’s practices influence perceptions of justice and fairness? What types of Justice are accounted for in IBM’s strategy? Are there types of injustice IBM has overlooked and if so, how could they account for it moving forward? c) What types of competitive advantages could IBM have gained from having and promoting such a diverse workforce?   Note: Make sure to review your feedback from case 1 to help develop your writing/communication skills while working on case 2!       Grading Rubric for Paper   Briefly summarize the case in 100 words or less. 6 pts   Answer question 2a. Identify two strategies and connect them to class theories/concepts we reviewed in the week on Diversity. Describe the class theory/concept as if your reader has never heard of it. Use course terms where applicable to explain your answer. Cite your sources. 12 pts   Answer question 2b. Identify how the components of Organizational Justice Theory are connected to the case. Explain what each type of justice. Identify which types are accounted for or not. Suggest ways IBM could improve justice perceptions not currently accounted for. Use course terms where applicable. Cite your sources. 12 pts     Answer question 2c. Identify the competitive advantages of IBM’s approach to diversity.  Use course terms where applicable. Cite your sources.   12 pts     Writing clarity, depth, organization, conciseness, stay under the page limit.     8 pts   Total Points:     50.0 pts

1. DISCUSS the components of negotiation you need to know before entering a negotiation with each manufacturer? [5 Points] 2. When meeting with the manufacturers, DESCRIBE the negotiation style (chose the one you are most comfortable with) you will use? Give an EXAMPLE how you will use it. [5 Points] 3. EXPLAIN the main negotiating temperament you will use in the negotiations. EXPLAIN why you chose that particular temperament and not the others. [5 Points] 4. The environment in which you negotiate can lead to different outcomes. If the meetings are in person as scheduled, EXPLAIN: [5 Points] a. the benefits of negotiating in person? b. the negatives of negotiating in person? 5. A last minute emergency will not permit you to meet with each of the manufacturers in person. Instead you notify each that you will negotiate by email. EXPLAIN: [5 Points] a. the benefits of negotiating in writing? b. the negatives of negotiating in writing? 6. You are preparing for your meetings with the manufacturers. a. DISCUSS what is your GRIP for the manufacturers? [5 Points] b. DISCUSS what the manufacturer’s GRIP for you (the retailer) could be? [5 Points] 7. As you psych yourself up for the meetings with each of the manufacturers, you review your perceptions of the manufacturers. a. EXPLAIN how perception affects our attitudes, beliefs, goals and decisions. [5 Points] b. EXPLAIN what is a common assumption we make regarding perceptions and why it can be harmful in negotiations. [5 Points] 8. a. What powers can you draw upon in your negotiations with the manufacturers? DESCRIBE 3 of them. [5 Points] b. DISCUSS how you can use power as a psychological advantage in these negotiations. [5 Points] 9. As you think about your perceptions of the manufacturers, you remember that perceptions work both ways – the manufacturers have perceptions of you too as you assert your positions in each of the negotiations! DISCUSS EACH way people assert themselves: passive, passive-aggressive, and aggressive. [5 Points] 10. Apply ACES to the following situation to assist you in your persuasive argument: Manufacturer B shows you several lines of smartwatches, including an exclusive style made available to only select retailers that have been doing business with the manufacturer for over 10 years. You know that the manufacturer has allowed a retailer in Chicago that has only been in business for 5 years the opportunity to sell the exclusive style. DISCUSS how you will persuade the manufacturer to allow you to purchase and sell the exclusive style of their product in your store. [5 Points] 11. Because choosing the right 3 from the 5 top smartwatch manufacturers is very important to your success, you review your checklist of the Rules and Common Mistakes made in negotiation. Choose one (1) Rule and one (1) Mistake of negotiation and EXPLAIN how you will use the Rule and prepare yourself to avoid the Mistake in the upcoming negotiations. [5 Points] 12. Choose one (1) of the following and DISCUSS – PLEASE CIRCLE CHOICE : [5 Points] a. Your research of the different manufacturers finds that manufacturer A wants you to make the first offer. DISCUSS why they are using this tactic. b. Your research of the different manufacturers finds that manufacturer B uses a bullying tactic when they negotiate. DISCUSS HOW you should negotiate with a bully? WHY? c. Your research of the different manufacturers finds that manufacturer C will make threats as a tactic when they negotiate. DISCUSS HOW you should negotiate with a party that makes threats? WHY? d. Your research of the different manufacturers finds that manufacturer D will make an ultimatum as a tactic when they negotiate. DISCUSS HOW you should negotiate with a party that makes threats? WHY? 13. Being new to the smartwatch business you are considering bringing 3 people with you: your business mentor that is conservative in the way they do business, a cousin that sells jewelry but can be cocky and arrogant, and a friend that repairs clocks that is not sure this is a good business venture. a. If you bring them with you, DESCRIBE HOW or WHEN group dynamics can benefit your negotiation goal to contract with 3 of the manufacturers. [5 Points] b. If you bring them with you, DESCRIBE HOW or WHEN group dynamics can be a detriment to your negotiation goal to contract with a manufacturer. [5 Points] 14. Your mentor has met with you to review your strategy for the meetings. For your preparation with each manufacturer, is it possible to predict your negotiation counterpart’s (the manufacturer) future behavior? EXPLAIN. [5 Points] 15. You have decided that manufacturer B produces one of the lines of smartwatches that you want in your store. Their terms for you to carry their line in your store is the following: your store must purchase all 5 of the styles of smartwatches with a total purchase of 50 smartwatches (10 of each style) for a total of $10,000. Knowing your budget and the styles most likely to sell in your store, you want to purchase 3 of the 5 styles and a total of 36 smartwatches (12 of each style). DISCUSS what each of the following is and EXPLAIN by applying the information. For some of the terms you can create what you believe should be the proper response. [10 Points] a. What is BATNA and what is the BATNA for you and what is the BATNA for manufacturer B? b. What is a reservation price and what do you think the reservation price should be for your store and what do you think the reservation price should be for manufacturer B? c. What is ZOPA and what do you think should be the ZOPA for your store and what do you think should be the ZOPA for manufacturer B? d. What is value creation and what do you think could be a value creation by your store and what do you think could be a value creation by manufacturer B?

1. Using Target Corp as the selected company, and using an outline of the principal requirements of the Sarbanes-Oxley Act, prepare an analysis of the company’s compliance and reporting activities. This analysis should be based on a careful review of the Form 10K report, proxy statement, and other information and analysis. What is your assessment of the strengths and weaknesses of the company’s reporting and compliance activities. Please see the attached file. This is the example of the answer to this question. You don’t need to fill in entire table. This table contains the items what to look for. Try to make some conclusions about Form 10K report, proxy statement, and other information and to find some interesting facts about the company’s compliance and reporting activities. 2. Examine Target Corp corporate governance system (normally the policies and other information are available at the company’s website). Evaluate the quality of the corporate governance system compared to CalPers or other standards. What are the strengths and weaknesses of the corporate governance system? What recommendations can you offer? CalPERS is California Public Employees’ Retirement System. CalPers is well known for setting up the standards of corporate governance and the role of director. I also attached the example of the answer to this question. This example contains the table with the standards. the task is to examine some elements of the company’s corporate governance.

After read chapter 1&2 please answer these 12 questions: 1.List and explain 5 phases of the listening process. 2.Biased language has no place in business communication. Identify 2  types of biases and discuss methods to avoid these. 3.What are the 6 major categories of nonverbal communication? 4.What is the difference between an ethical dilemma and an ethical lapse? 5.Provide an example of an ethical lapse 6.What 2 pros and 2 cons of accomplishing work in groups or teams? 7.What are 5 standards of etiquette or guidelines to follow whenever you are representing your business or company online 8. What are the characteristics of effective teams? 9.Please identify  7 rules for effective meetings 10.Tell me about the advantages and disadvantages of communicating business via your cell phone 11.If you needed to give someone advice about how to best communicate with someone from Nigeria who does not speak English, what would you tell them? 12.Please read pages 24 and 25. Answer this question- there are 10 different types of digital tools described. Choose the one you think is the most powerful tool in the business world and tell me why you selected that tool.

Discussion Questions   Note: Please type the question and then the answer which should be about 250 words for each question.   There have been some interesting studies on the effect of gender on leadership style. Respond to the following statement with your opinions and experiences:  “Successful male and female leaders tend to have many similarities; yet, women as a group tend to be more democratic in style than men. The modern concept of managerial coaching may thus be more natural for women than men.”  Incorporate at least one outside reference into your answer.  What value differences might you as a leader expect to find among your Baby Boomer, Gen X and Gen Y employees?  Discuss.  Use at least one outside reference in your answer.

Share with us an experience you’ve had where you crafted or altered your message due to the make-up of your audience.  You may use your experience with delivering a speech, having a conversation, or even being part of a small group to answer the question. No sources

Assignment: You realize that this is a good time to discuss communication options for the project that supports your communications management plan. Create a memo to the IT Department and Communications Department that discusses the following: 1) Describes the methods of communications that are required for the project 2) Why they are important to the success of the project 3) What is needed from the IT Department and Communications Department to support these needs Create a memo (in proper memo format).  Required length is 500 words narrative for elements (1), (2), and (3) above. 3 references in APA format required.