[ANSWERS] When an employee’s specific values

Question 1

/ 1 pts
When an employee’s specific values are attention, power and prestige, which general category of work values would be most important to them?

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supervision

promotion

pay

work itself

status

Question 2

/ 1 pts
Over the course of a week, various coworkers confide in you about their states of feeling. Which of the following scenarios are you most likely to characterize as a mood?

After his team lost an account, Leon felt out-of-sorts at work for the entire afternoon.

For some unknown reason, Vasil felt vaguely irritable at work for days.

Because she worked long hours, Audrey felt giddy and found everything funny.

Although she doesn’t know why, Martina felt intense anger at Maria during the meeting.

After learning that she won a sweepstakes, Chloe felt overjoyed during a long, boring meeting.

Question 3

/ 1 pts
People often describe flow as being “in the zone” and report heightened states of clarity, control, and concentration. In which of the following scenarios would the person involved most likely experience a flow state?

Mark has been trying to create a good project proposal, but he feels out of his depth.

Hyata enjoys research even though his present research task is not demanding.

Ibuki stands at a machine, punching out the same parts day after day.

Louise has been stamping envelopes for hours, a task she finds repetitive and boring.

Leslie has been using her skills to write a proposal for a project that will be challenging.

Question 4

/ 1 pts
Which type of emotion is most likely to be experienced by someone who observes an unethical behavior that they find offensive, for example cheating or falsifying reports to get ahead at school or work?

compassion

disgut

hope

pride

love

Question 5

/ 1 pts
Which of the following statements concerning emotional labor and emotional contagion is not true?

Service employees are trained to act like they are having fun on their job even when they are not.

Negative emotions can be transferred to coworkers but not to customers.

Service jobs require employees to suppress the urge to spontaneously engage in negative behavior.

Emotional labor is a vital part of good customer service.

Bottled up emotions may end up bubbling over, sometimes resulting in angry outbursts against customers.

IncorrectQuestion 6

/ 1 pts
Job satisfaction has a ________ correlation with task performance.

weak negative

strong positive

relatively strong

relatively weak

moderate positive

Question 7

/ 1 pts
Which of the following scenarios deals with satisfaction with the work itself?

Santiago enjoys his job because his boss is so easy to get along with.

Lotte likes her job mainly because a coworker has become a close friend.

Ximena is happy with her job because she just became a department head.

Krystyna is happy with her job because it’s a fast-track to the top.

Piotr enjoys his job because he constantly faces new challenges.

Question 8

/ 1 pts
Of the five facets of value-percept theory, if job satisfaction had to increase to a large extent, which facet should be given high priority for improvement?

promotion satisfaction

supervision satisfaction

satisfaction with the work itself

pay satisfaction

coworker satisfaction

Question 9

/ 1 pts
Greta is responsible for the organization and distribution of relief packages to nations affected by famine throughout the world. According to the job characteristics theory, Greta’s job has a high degree of

autonomy.

significance.

feedback.

identity.

variety.

Question 10

/ 1 pts
When your job provides ________, you view the outcomes of it as the product of your efforts rather than the result of careful instructions from your boss or a well-written manual of procedures.

autonomy

identity

significance

feedback

variety

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