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Working with Extreme Customers

Author: Client Uploads
March 16th, 2021

In Chapter 7 we discussed different approaches to use when working with extreme customers.  Using the terms and concepts from Chapter 7(: Gibson, Pattie. The World of Customer Service, 3rd Edition (2012). Cengage Learning.), answer the questions below in your own words: 1) Describe the “Quiet Customer” and list the five categories into which this type of customer falls. Why is this type of customer sometimes difficult to recognize?  2) What are some of the ways you have dealt with an upset or angry customer in your job a. Were the actions you took effective in resolving the situation? b. If your actions were effective, what do you think you did well? If they were not effective, what will you do differently in the future?

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