[SOLVED] Project Management Communication Failure

Discussion 1

  1. How important are communication skills in project management?

Project management, as the phrase indicates involves managing the progression and completion of a group of tasks by a team of individuals in most cases. This group of tasks when executed with combined and coordinated efforts, result in the desired outcome, and here lies the undeniable significance of “Communication” as the backbone of project management. From communicating a project’s vision to delegating tasks, from tackling obstacles to coordinating tasks, communication is the foundation on which project execution works.

A part of this involves ensuring that all team members are on the same page when instructions on a task are discussed. Effective communication is important for each team member to understand his/her job responsibilities, freedom and boundaries of decision making. Team members equipped with the skill of effective and efficient communication can avoid conflicts, gain clarity on project progression, save time and be involved in meaningful discussions which can take the project to the next level and make it a success. Finally, communication plays a huge role in a project manager inspiring and motivating his/her team members to come together to give their best.

Struggling to find relevant content? Order a custom essay on
[SOLVED] Project Management Communication Failure
Let our experts save you the hassle
Order Now
  1. Was Herb the right person to be assigned as the project manager?

From the case study, it is evident that Herb did not have sufficient prior experience as a project manager. As a project manager, it was Herb’s responsibility to ensure that everyone was on the same page regarding all tasks and schedules. In the early stages of the project or before the project initiation, Herb should have laid out the guidelines of communication and stressed what is accepted and what is not. As a project manager, Herb should have emphasized that no message be assumed and that clarity in communication is a priority at all stages and areas. Clearly, Herb failed to do carry out his responsibility which led to chaos, confusion, and dissatisfaction among project members. Therefore, in my opinion, Herb was NOT the right person to be assigned as the project manager.

  1. There were communications issues with Alice, Bob, Betty, and Frank. For each communication issue, where was the breakdown in communications: encoding, feedback, and so on?

The breakdown in communication:

Alice: The breakdown in Alice’s communication occurred due to her poor encoding skills. When she delivered her message to Herb, she did not request for a letter of recommendation in any form.

Bob: The breakdown in Bob’s communication occurred because he hadn’t mentioned to Herb that it was necessary for him to give a memo in writing to the engineering team. This is an issue in encoding. The engineering team forgot to run the tests as directed by Herb making it a decoding defect in the recipient.

Related: [SOLVED] Project Management.

Betty/Frank: The issue with Betty’s issue deals with both encoding and decoding the message. Herb did a poor job encoding the message and instructing her clearly not to do anything else other than just look at the costs of the procurement materials.

Discussion 2

  1. Communication is one of the most important tools of project management. A Project manager should be clear and concise in his/her communication to the team members to be able to do the tasks in right time.

Below points explain the criticality of communication skills in project management –

a) To effectively delegate the tasks and communicate the open questions or queries around them.

b) To clearly communicate the deadlines and track the project progress

c) To communicate important decisions to the team in writing or through emails to maintain as a record for future communications

d) To discuss in team meetings and send minutes of meeting post discussion to list down the action items and decisions

  1. Though Herb had a very strong technical experience as a subject matter expert in R&D and Manufacturing, he worked individually throughout his experience and hardly worked with teams other than the time when he spent with people in project team meetings.

A Project Manager needs to have the following skills and qualities to successfully lead a team towards completion of project. Herb lacks in all these qualities or skills,

a) Understand the importance of clear verbal and written communication

b) Involve the right people responsible for the departments in communicating the important decisions concerning their respective departments.

c) Read through the minds of team members, understand their intentions and react accordingly.

d) If there is a conflict in the decisions of two departments, identify the reason behind the conflict, discuss in length with the teams involved and provide an amicable solution to both considering the project objectives.

Clearly, Herb failed to do carry out his responsibility which led to confusion and dissatisfaction among his project members. Therefore, in my opinion, Herb was definitely NOT the right fit for project manager role.

  1. Communication issues of Herb with team members

Herb and Alice – Herb couldn’t decode the discussion with Alice due to which Herb did not recommend Alice for the promotion. It is about a senior employee’s career and this miss on Herb’s side got him dishonor.

Herb and Bob – Herb didn’t involve Bob in the communication to the engineering technicians which resulted in the workers forgetting what Herb ordered them to do.

GPA Fix: Online Essay Writing Service from Top Tutors
Save More. Score Better
Pages (550 words)
Approximate price: -

Why Hire a Professional Essay Writer from GPA Fix

Quality Urgent Essays

GPA Fix online platform provides the best essay writing service ever received elsewhere, thanks to our professional essay writers. Experience gained in the 10+ years of being in the assignment writing industry is also an added advantage.

Professional and Experienced Academic Writers

A lot is done to maintain us as the best essay writing service provider. Besides owning a degree from a recognized university, a writer must pass the rigorous tests we take them through before they are considered eligible to offer urgent essay help on our website.

Affordable Urgent Assignment Help

Who said a reliable website should not be cheap also? While it is human nature to associate prices with quality, that does not always work. At gpafix.com, we guarantee you cheap and urgent essay help without compromising the quality.

24/7 Available Urgent Essay Writing Service

Whether it is a ‘write my essay for me cheap’ or ‘edit my essay’ order you want to request, always feel free to reach us at any time of the day. Our experts work in shifts to ensure that you access urgent essay writing services at any time of the day.

Plagiarism Free Essays Online

The punitive measures that come with plagiarized content are so harsh, and we understand that. We consequently ensure to write each client’s papers from scratch no matter how urgent the essay is. To acknowledge borrowed content, our quick writer references and cites the work.

Wow Customer Support 24/7

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

We'll send you the first draft for approval by at
Total price:

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

So much stress and so little time? Take care of yourself: let us help you with your tasks. We offer all kinds of writing services.


Custom Essay Writing Services

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.


Admission and Business Papers

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.


Editing and Proofreading

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.


Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.