This exam is due July 31 at noon to give me time to grade them and post your grades. Answers should be complete-though for some questions a short answer will be enough! Final Exam-Business Communication Each question is worth 8 points. Name______________________ Why is ethical communication important in the workplace? Why is it important for a leader to understand non-verbal messages? Name a listening problem and give a solution for it. Explain the difference between listening and hearing. Why are cultural differences important to understand? Describe how to improve team dynamics. Why is teamwork important in todays business climate? Explain two task roles: choose two from initiator/contributor; information seeker; opinion seeker; information giver; opinion giver; elaborator; coordinator; orienter/evaluator/critic; energizer; procedural technician; or recorder. Give an example of how social roles might affect a team situation. Name two team ground rules you might establish. Power struggles can affect the entire team. Tell me how you would manage a power struggle in a team. Name two preparatory steps you would consider before any team meeting. How would you handle a meeting where the participants do not adhere to the agenda? How would you handle a meeting where the group has decided on a solution, but several members of the group do not appear to accept that decision. How can you control nerves before you make a presentation? Are nerves always bad? Why is audience analysis important? Why is reading from a manuscript good for the speaker, and what is a major drawback with a manuscripted speech? What would you consider if you made a presentation to the media? Deductive reasoning is the process of making a general statement and then drawing a specific conclusion. Inductive reasoning is the process of drawing a general conclusion based on ______________________________. People tend to respond better to ______________ messages. Why is it important to establish your credibility when delivering a persuasive messages? Explain drawing a hasty generalization. Explain why developing leadership skills is important to developing persuasive skills. Why are good writing skills important in business?
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