Public Speaking

Please read the case study: “Technology, a Songwriter, and United Airlines” in your textbook. In your own words, as you read this chapter, see if you can (a) describe whether the action taken by United Airlines to repair the damage done by Carroll’s video was adequate, (b) discuss the actions that United Airlines should take to prevent future customer service incidents.The complete story is atwww.davecarrollmusic.com  (Links to an external site.)  and click on “News” and then “United Breaks Guitars.” Discuss your comments in 2 paragraphs.

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