The complaint may be about anything you wish (such as malfunctioning equipment, poor building maintenance, or disruptive noises from a nearby business). You can base your letter on a true experience, or you can make up all the details you need. Please note that a form letter or a template cannot be used in constructing your response to question 2. When a form letter or template is used, you are giving little to no thought to wording or formatting, and you are not actually creating your own complaint; you are simply filling in the blanks of someone else’s work.
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