Please read the case study from page 445-448 in the text titled
Please read the case study from page 445-448 in the text titled The Westerville Physician Practice: Value Stream Mapping. Answer the questions as thoroughly as possible at the end on page 448. Discussion Questions 1. What are the problems in this case? 2. Draw a current state value stream map indicating the customer, supplier, information flow, and relevant metrics. What is the takt time? What is the total lead time (processing + waiting)? What is the total value added and nonvalue added time? What is the VA/NVA percentage? 3. Draw a new value stream map. Using the map, describe how the system can be improved.