Performance Scorecard System
I will provide the case after the bid Please read the case and provide responses to the questions below in a document of no more than two pages [font size 12, Times New Roman; 1,5 line spacing]. Please submit these documents by email to before the first session of the day when the case will be discussed in class (cf. Syllabus) indicating your name and section in the title of the email as well as in the document which you are sending (.pdf or .doc, as you like). Ignore the assignment questions if they are provided with the case itself. Citibank 1. What are the managerial concerns in the case? 2. What would you recommend to Frits Seegers regarding possible improvements to the Performance Scorecard system?