Nursing Leadership and Management

Author: Client Uploads

April 4th, 2021

https://www.youtube.com/watch?v=4M0ooFlJmfk&feature=youtu.be Water the video above link and answer question below Compare the depicted “customer experience” in the video to a “patient experience” in a healthcare organization. 2. Why are care experiences often frustrating? – through the consumer (patient)’s eyes? 3. Identify the characteristics of the employees (care givers) involved for example, the attitudes and behaviors that affected the experience they provided. Why were they a problem to the recipient? 4. Why is the consumer (patient) experience critical to quality outcome

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