Knowledge Management

Paper Requirements   Part 1 Knowledge Management Overview/ Knowledge as a Service (KaaS) Describe a chosen enterprise/ industry/Service in terms of the overall impact of Knowledge Management. Discuss how the industry embraces Knowledge Management and the role it plays in the success of firms in the industry with regard to information/data management, Knowledge as a Service (KaaS) continuous improvement, operational excellence, problem solving, conflict resolution, change strategy, risk management and competitive forces.    Part 2 Product/Services Examples Describe three current Knowledge Management solutions that the industry is using to improve performance, operational excellence, consumer experience, product and service improvements or use for competitive advantage.  Examples could include special topics like compliance, ethics, AI/ML, RPA etc.,   For each describe the strategy type or types that apply and provide reasoning for why.  The types are research, operations, availability, maintenance, customer experience, support, disruptive, sustaining, compliant or breakthrough.     For each describe the impact that the field of Knowledge Management has on the industry.    Part 3 Forward Thinking   Provide a summary of research on the current practices and trends and a 2 – 3 year (or more if applicable) forecast on future improvements that are predicted to impact the chosen products and services.    This is to be an APA formatted paper including title and references.

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