[SOLUTION] Customer Support Interview

HOSPITALITY CLASSCustomer Support Interview AssessmentExample company: https://www.olo.com/Instructions:For each question we’ll look at your proposed response to the customer as well as any additional steps you recommend to resolve the issue.1) A customer contacts you with the following question: “My cell phone is broken. How do I fix it?INTERNAL STEPS: What steps would you take to troubleshoot this issue for the customer?2) A customer contacts you with the following question: “Is my store covered for delivery with Olo?INTERNAL STEPS: Search the Olo Help Center (https://olosupport.zendesk.com/hc/en-us) for an article that gives you the information you need to answer this question. Copy/paste below links to the articles you find that help you get to the answer.) A restaurant operator calls you on the support line and you are unsure how to address their request. How do you respond and what are your next steps?

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