Customer Service Representative

When completing Unit 4 – Discussion Board, do not simply list which slides you will include – everyone will have the same slides! In an outline, the writer includes the substance that will be provided on each slide: Provide a recommendation for the set of steps to be used in the recruitment process of a customer service representative for a streaming TV provider. – Identify these steps Step 1 [you need to actually list the step] Step 2 Step 3 Etc. What members of the organization will be involved in the recruitment process and what are their roles in the process? [Identify each person/group]Activity #1 Person/Group #2 Person/Group #3 Discuss 3 types of interviews and give examples of each type. Which type will you use when interviewing the customer service representative? Interview type #1 Give example(s) Interview type #2 Give example(s) Interview type #3 Give example(s) Develop 4 interview questions that you would ask the customer service representative in the interview. Provide a mixture of questions and describe why you believe each type of question is important. Interview question #1 Describe why you think this question is important Interview question #2 Describe why you think this question is important Interview question #3 Describe why you think this question is important Interview question #4 Describe why you think this question is important What are the benefits of effective orientation and onboarding programs for employers and employees? [Discuss benefits of effective programs] Reflecting on your own experiences in an onboarding and orientation program, what were the most important things you learned in the program? [Discuss you experiences. What were the most important things you learned in the program?] [Any other significant points you think readers should know about your experiences?] From your prior knowledge, experiences, and learning, describe a strategy that you would recommend to ensure that a company retains its best employees. Describe your recommendations You will then continue to address each of the questions in a clear and succinct manner. Please remember that your outline should be complete and substantive so that your colleagues can provide you with meaningful feedback.

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