Customer Driven Quality Pitfalls

** Pick One of the discussion questions, not Both only has to be 175 words*** Respond to the following in a minimum of 175 words:  While there are multiple discussion topics the participation rules remain the same. Your response post can be on any one of them and your reply posts can be in response to classmate’s discussions of any of them.  Discussion Topic #1 – Describe some of the potential pitfalls of customer-driven quality. What would you do to avoid or lessen the impact of these potential pitfalls?  Discussion Topic #2 – There are underlying quality ideas that ‘everything is a process’, and ‘every process can be continuously improved’. So, if we look at the supply chain as five processes: Plan Source Make Deliver Return [but for our class the Return should be re-defined as Customer Service]. I’m asking you to pick one with which you are familiar and discuss how you would improve its quality.

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