LOGISTICS

Returning an item purchased can be frustrating at times. Describe a time you returned an item you purchased and answer the following questions: What was the item you returned, reason for returning the item, and the process you went through to return the item.

Customer satisfaction is not easy to achieve, as some may believe. In your opinion, name at least 5-7 things that you think will lead to customer satisfaction and explain why you chose those specific things in 2-3 paragraphs.

Based on your reading for this week, discuss one of the topics below: Criteria for process evaluation Aggregate planning strategies Role of flow charts in documenting and communicating information Sourcing Supplier relationship management Transportation and distribution Theory of constraints Summarize your thoughts in an MS Word document. Your answer should be at least 500 words in length.