IT Management

Assignment Content Playbooks, sometimes known as Standing Operating Procedures (SOP) or runbooks, are used for troubleshooting common issues. They are often created by a team of employees who are trained to manage security issues. Playbooks often include bulleted lists, step-by-step instructions, and/or diagrams; all of which make it easy to follow troubleshooting instructions. Throughout the next four weeks, you will develop a playbook for a fictional company that hired you to write their playbooks and manage the team. The first portion of the playbook is a response to malware at the company. Outline a 2- to 3-page playbook in which a malware attack of your choice occurs. Include the following information: Details of the malware The exploited vulnerability and its attack vector Two risks of this malware Step-by-step instructions on how to resolve the malware attack Cite at least two resources within the assignment in APA format.

Assignment 6 – [Using CASE and Project Management Software] PurposeThis assignment will allow you apply some of the project management and systems development knowledge you have acquired this week.InstructionsIdentify a business you have worked at in the past, or currently, work at. ( If you do not work, think of the universities you have attended.) Then provide a short description of the organization you have selected. You do not need to divulge any private information or the company’s real name. I work for a small hospital that is still 90% paperDescribe a problem or inefficiency in the organization that could be resolved through an IT solution. (For example, by implementing new software, switching to cloud storage, using new equipment, etc.) Then complete the following:Create a Memo (approximately 250 words) to your manager describing the solution you are recommending and why it is important to follow each of the steps in the SDLC.Create a Report (approximately 250 words) for your company discussing development methodologies other than the SDLC that could be used when implementing your solution.Read the content provided this week on Gantt charts.Create a Gantt Chart to show the timeline and the steps involved in the implementation of your solution from beginning to end. The preferred tool is Microsoft Project, but if you do not have Microsoft Project available you can use Smartsheet to create your Gantt Chart.Write a short paper (approximately 250 words) where you answer the following questions:After reading the chapters for this week, explain why projects fail and discuss three reasons why this particular project could fail?Why are project management tools indispensable in making sure a project such as yours is successful?Submit one file with your Word document where you consolidate your memo, report, and answers to the questions and one file with your Gantt chart.GradingThis activity will be graded based on the successful completion of the requirements listed above and the accuracy of your exercise results and interpretations.

Assignment 1: Continuity Planning Overview Due Week 2 and worth 75 points Suppose you were recently hired for a new initiative as a business continuity lead / manager at a medium-sized healthcare company. You have been asked to prepare a presentation to the Board of Directors on your main duties for the company and how your position could help protect the business in case of a large-scale incident or disaster. You have been alerted that since this is a new initiative and could come with a potentially large price tag, there is skepticism from some of the Board members. Write a three to four (3-4) page paper in which you: 1. Explain the basic primary tasks, ongoing evaluations, and major policy and procedural changes that would be needed to perform as the BC lead / manager. 2. Provide insight on how to plan the presentation to garner management and Board buy-in for those who are skeptical. 3. Discuss the first four (4) high-level activities that would be necessary in starting this initiative in the right direction and describe the potential pitfalls of each. 4. Speculate on the most comprehensive and / or critical challenge(s) in the infancy of this initiative and explain how to overcome that challenge(s). 5. Use at least three (3) quality resources in this assignment. Note: Wikipedia and similar Websites do not qualify as quality resources.

Be sure to (1) address at least one hypothetical goal, measure and target for each of the four perspectives (financial, customers, etc.) in tabular format and (2) draw or sketch out a dashboard for your scorecard. Include a brief narrative (at least two sentences) explaining your specific scorecard as it relates to the organization. You might want to review the below video first.

Write a three-section paper, plus an introduction, conclusion, and reference section, on using various frameworks for managing data analytic projects given a particular point of view. Each section will address the needs and recommendations for a particular viewpoint. The points of view are from that of 1) data analytics professionals (i.e. those doing the work), 2) business managers (who may be ignorant of how to do data analytics), and 3) customers (whose needs can be unique). Express the business and project needs of each and how different data analytic project frameworks and/or processes work to fulfill each need. In particular, address the following, The project and business needs of each viewpoint (up to 5 for each) The pros and cons of different frameworks and/or processes for each need The trade-offs between the different recommendations made Variations in recommendations based on project characteristics (i.e. consider how different project characteristics (goals, size, etc.) affect recommendations). The Conclusion section should summarize, as well as compare and contrast the recommendations. Examples of business and project needs (no particular order or grouping) are: user invonlvement, transparency, aspects of communication, data security, data privacy, work accommodations, participation facilitatio, dispersed workgroups, cultural differences, regulations, competition, budgetary constraints, and operational issues. This list is not definitive nor exhaustive. The needs you present may or may not include any of these. These are given in support of your consideration. The business and project needs you define for each viewpoint (up to 5 for each) should be well articulated and possibly defined. Quality is of paramount importance for this final paper. Graduate level grammar is expected. Use a 12 Times New Roman; spacing should be 1.5; default, normal margins. Grading: 100 points total. Grammar: 10%. Organization and format: 15%. Articulation and definition of project and business needs: 25%. Recommendation justifications and arguments: 50%. SafeAssign will be used to check for plagiarism. Deductions will be made for plagiarism up to the full grade of the paper. Resources: Please incorporate only resources that pertain to the data analytics and the topic of the paper.

Please read, consider, and answer the following questions: Chapter 7: 3 – Identify and briefly discuss five advantages of electronic and mobile commerce. Chapter 7: 5 – Identify and briefly discuss three key challenges that an organization faces in creating a successful e-commerce operation. What steps can an organization take to overcome these barriers? Chapter 8: 3 – Assume that you are the owner of a small bicycle sales and repair shop serving hundreds of customers in your area. Identify the kinds of customer information you would like your firm’s CRM system to capture. How might this information be used to provide better service or increase revenue? Identify where or how you might capture this data. Chapter 8: 9 – What benefits should the suppliers and customers of a firm that has successfully implemented an ERP system expect to see? How might an ERP implementation affect an organization’s suppliers? ***Please add questions in***

Answer each of the questions with a paragraph or more. Sources not required for each question but a total of four required. 1. List at least five security threats specific to VoIP. Give a brief description and possible scenario. 2. List at least 10 Vulnerabilities in VoIP. Briefly describe each of the listed vulnerability, along with a possible recommendation for a countermeasure. 3. Explain the end-to-end process of how VoIP works. 4. Go back to problem 3 and list possible vulnerabilities in each step of the process. 5. In problem 4 list what would be most risky vulnerability, with the most possible damage 6. In problem 5 – list how you would create a plan to mitigate possible damages and have services running smoothly and securely.

You are required to : a) Write a SAS program to input the supplied spreadsheet data containing student attendance and module marks. Copies of the spreadsheets can be found in blackboard in the Coursework folder of Teaching Material. You will find there is a spreadsheet listing student details and for each of 4 modules, there are several spreadsheets containing attendance data and one spreadsheet (total 4) containing student marks. Create one SAS data set for all the attendance data and one SAS data set for all the student marks. Refer to task 2 to see what data is required. b) The data are required by different people within the organisation. Create SAS output (i.e. reports) for each of the following individuals. You will need to decide on the information to be included in the report(s) to meet the needs of each type of user. a. The Year manager. The year manager has responsibility for individual student welfare and progression. The year tutor needs to be aware of students who are missing classes. This could be consistently missing the same class and/or students missing for more than one week from all classes. Attendance below 70% on a module is considered problematic. The year tutor requires a list of students who are missing classes each week as the registers are created. b. The course leader. The course leader has overall responsibility for a course and its delivery and will require summary statistics on individual modules (attendance and student marks), individual students (attendance and marks) as well as being responsible for calculating the overall mark for each student’s average mark. c. The Department head. The department head has responsibility for monitoring the student experience and the courses offered. This individual will need to carry out more specific analysis. For example: a) To identify modules and students which have above and below average attendance/results. b) To identify associations between achievement and attendance, c) To identify associations between results and student demographics, d) To identify associations between attendance and student demographics. They will also be responsible for setting the policies used by the department, for example: a) in setting an attendance level below which some type of action is required by the year manager (currently 70%). Would a different attendance level help meet the university objective of 50% of students achieving an overall average of 60% over their module marks. b) Identifying when modules are too easy or too hard, c) Identifying when a module has poor attendance. They will also be involved in making strategic decisions such as: a) Is attendance monitoring worthwhile? b) Should students who achieve 39 % in a module be automatically be rounded up to 40%? c) Should an overall attendance level be set? Failure to achieve the level of attendance will result in failing a course overall. Example rules could be: • if students attend below 70% in each module, they fail the attendance requirement • if students have an average attendance for all modules below 70%, they fail the attendance requirement. How many students would be removed from the course with each of these policies? Present your findings in a report, which should state how your SAS reports meet the needs of the specific user types and should include the SAS reports to prove your case. You should also place all your SAS programs in the appendix.

Note: Treasure Star Group (TS Group) case study will be a consistent reference throughout this course. The Treasure Star Group, or TS Group, manufactures and distributes food and household products. From its Hong Kong headquarters, the TS Group markets many popular brands of edible oil and home cleaning products. The TS Group has several subsidiary manufacturing and sales operations in China, where it has the largest foreign-owned flour processing business in the country. When you read the case study, note how the TS Group implemented an Enterprise Resource Planning (ERP) system. Although the TS Group performed many of the strategy phase activities, they did not study the impact of the ERP system on their processes, nor did they identify all of the stakeholders. Your discussion this week will focus on these omissions. To prepare, read the entire TS Group case study, found in the Lee & Lau article in this week’s Learning Resources. Post by Day 3 an analysis of how one of the omissions helped lead to some part of the project’s outcome. Respond by Day 7 to two or more of your colleagues’ postings in one or more of the following ways: Ask a probing question. Share an insight from having read your colleague’s posting. Offer and support an opinion. Validate an idea with your own experience. Make a suggestion. Expand on your colleague’s posting. Return to this Discussion in a few days to read the responses to your initial posting. Note what you have learned and/or any insights you have gained as a result of the comments your colleagues made. see below. Reading Resource . Jeston, J. (2018). Business process management: Practical guidelines to successful implementations (4th ed.). New York, NY: Routledge. Chapter 11, “7FE Framework Overview” (pp. 100–119) Chapter 12, “Guidelines on How to Use the 7FE Framework” (pp. 122–134) Chapter 13, “Foundations Phase” (pp. 136–190) Lee, J. C. Y., & Lau, R. S. M. (2005). ERP implementation project at TS Group. Asian Case Research Journal, 9(2), 263–282. Retrieved from the Walden Library database. Sethuraman, K., & Tirupati, D. (2004). Diecraft Australia. Asian Case Research Journal, 8(2), 187–213. Retrieved from the Walden Library database.

Discussion Question: At a pharmaceutical firm, researchers are assigned to clusters of diseases (mental health conditions, autoimmune diseases, neurological diseases) rather than to a specific drug research project. What might be some of the benefits of organizing the firm’s research efforts in this manner? (consult p. 54–55 of Project Management Textbook) Response parameters: Initial posts should be 200 words minimum Initial posts should include at least two peer-reviewed article/journal/book as a citation (not including the course textbook) Use APA formatting to cite all of your sources: https://owl.purdue.edu/owl/research_and_citation/apa_style/apa_formatting_and_style_guide/general_format.html (Links to an external site.) You can access the databases of peer-reviewed journals here: https://libguides.lib.fit.edu/business (Links to an external site.) https://libguides.lib.fit.edu/InformationTechnology