Hospitality

OverviewMost states regulate their health departments by city or county. Use your textbook, the Internet, and Basic Search: Strayer University Online Library to research health department regulations for food service facilities that are closely related to the location where you reside. Focus on possible challenges to the restaurant industry, such as health department regulations and requirements, social concerns, competitive issues, and demographic and geographic issues.InstructionsWrite a 4–5 page paper in which you:Determine the challenges involved in managing a restaurant operation that are specific to your state or local municipality, as well as how you would address those challenges.Determine the impact of computerization on food service and lodging operations in your state, particularly in the areas of reservations, accounting, personnel management, and the recording of sales transactions.Consider the quality of technology infrastructure in your state and the degree of technology usage by potential customers visiting or using these services within your state.Analyze the interdependence of food service, lodging, and meeting segments of the hospitality industry and make two recommendations for how the synergy among the three could be improved, using examples from your state to illustrate your case.Consider how these segments can improve their relationships with one another and how they can combine their services in order to be more marketable in your home state.Determine the likely consequences of the introduction of gaming entertainment into your state, or if your state already allows gaming, the impact of significant economic expansion of the segment upon other segments of the hospitality industry.Use the Basic Search: Strayer University Online Library to find at least three academic resources. Note: Wikipedia and similar websites are not considered quality references.This course requires the use of Strayer Writing Standards. For assistance and information, please refer to the Strayer Writing Standards link in the left-hand menu of your course. Check with your professor for any additional instructions.The specific course learning outcome associated with this assignment is:Examine key challenges of the hospitality and tourism industry specific to a state, including considerations for segments to be more marketable and the impact of the gaming industry.

Research a news article related to HR in the Hospitality Industry and write a 2 PageReport using APA Format: Report must include 1) Article Title, 2) Author, 3)Scope/Summary of Article (1 paragraph), 4) How does this relate to Hospitality,5) Your Analysis, and 6) Works Cited (APA)

This paper will be a research paper(utilizing the Meyer book)addressing the following:Meyer, Danny (2006). Setting the table: The transforming power of hospitality in business. New York, NY: Harper Collins.1.Utilize academic sources to define the term service.Note: Wikipedia sites, dictionary sites, encyclopedias, etc. are not academically recognized sources and must not be used!2.Research and explain how Service is defined in Hospitality and Tourism.3.Research and explain what comprises Qualityin Hospitality and Tourism.4.Research and explain the difference between quality and consistency.5.Research and explain how Quality Serviceisperceived and maintained within the Hospitality and Tourism industry.6.Research and explain how quality perceptions have changed from the past to present day. 7.Research and explain if and how quality perceptions by guests are forecasts to change in the future.Minimum of 15 pages, with a maximum of twenty pages(excluding the title page and reference page, which must be included). A minimum of 10 references, including 5 citations from Meyer (2006), must be used and cited utilizing APA style format throughout. This paper should be a clear, concise, and professional document utilizing single-spacing, using12-point Times Roman font with one-inch page margins.REQUIRED TEXTS:**Meyer, Danny (2006). Setting the table: The transforming power of hospitality in business. New York, NY: Harper Collins.****Ford, R. C., Sturman, M. C., & Heaton, C. P. (2012). Managing quality service in hospitality. Demar Cengage learning.*SUPPLEMENTAL TEXTS:**Blanchard, K. H., Bowles, S., & Saputra, L. (1993).Raving fans. Random House Audio.**Bowles, J., & Hammond, J. (1991).Beyond quality: How 50 winning companies use continuous improvement. Putnam Pub Group.**LeBoeuf, M., Wollman, L., Werner, J., & Holland, S. (1989).How to win customers and keep them for life.**Berkley Books.Marriott, J. W.,& Brown, K. A. (2000).The spirit to serve: Marriott’s way. HarperCollins.**Willingham, R. (1992). Hey, I’m the Customer: Front Line Tips for Providing Superior Customer Service. Prentice-Hall.**Zemke, R., & Williamson, B. H. (2001). Delivering knock your socks off service. AMACOM Div American Mgmt Assn.

HOSPITALITY CLASSCustomer Support Interview AssessmentExample company: https://www.olo.com/Instructions:For each question we’ll look at your proposed response to the customer as well as any additional steps you recommend to resolve the issue.1) A customer contacts you with the following question: “My cell phone is broken. How do I fix it?INTERNAL STEPS: What steps would you take to troubleshoot this issue for the customer?2) A customer contacts you with the following question: “Is my store covered for delivery with Olo?INTERNAL STEPS: Search the Olo Help Center (https://olosupport.zendesk.com/hc/en-us) for an article that gives you the information you need to answer this question. Copy/paste below links to the articles you find that help you get to the answer.) A restaurant operator calls you on the support line and you are unsure how to address their request. How do you respond and what are your next steps?

Read the PRO Act summary attached.Then find and read at least two other sources online about PRO Act.  You will find plenty of very biased sources.1. What are the three biggest changes this act would make to the NLRA?2. What are two reasons in favor of passing the bill?3. What are two reasons against passing the bill?4. Would you vote for or against the law?  Why?include links to your sources

Watch the video “2016 Dining Trends Survey” by Zagat (a major restaurant review company and the original provider of the user-generated content) at https://www.youtube.com/watch?v=D34krsvx5GA.The annual survey by Zagat (since 1979) has provided a good source of secondary data for restaurants on dining habits. The last report was published in 2018 (Pre-COVID). In 2018, Google sold off Zagat to restaurant review site https://www.theinfatuation.com/Find an article or video about a hospitality company’s current practice (in the past 3 years) related to marketing information system (MIS) or marketing research.  Provide the link and comment on the effectiveness of the practice. The press releases on company websites are good sources. The following links can particularly be useful:(Links to an external site.)www.hospitalitynet.org (Links to an external site.)(Links to an external site.) (Links to an external site.)www.hotel-online.com (Links to an external site.)(Links to an external site.)www.nrn.com (Links to an external site.)

Create a fundraising event for a charity. With 100 people in attendance. Create a plan to include the 5 elements of events planning. Include the venue, budget, and any special needs (accommodations, meal plans, etc.).

Read pages the Stations Casinos NLRB Order.  The Culinary Union filed about a hundred unfair labor practice charges against Stations and the NLRB found Stations guilty of almost every one of them.  That was the first 85 pages.  This is the final order, which summarizes everything Stations did over a span of two years.  Read through these and list 5 of the unfair labor practices that you think were the most effective to keep the union out, and a list of 5 that you think were the least effective to keep the union out.  Explain why in a single sentence for each one.

Volunteers It has become obvious that your plans to use unpaid volunteers are not going well. Three weeks prior to the event you have had indications of interest from only one third of the number of volunteers you anticipated using. o Describe what action you will take o Submit estimated financial costs related to this plan of action My group plan of actions: One way is that the event can ask for the university students and let their school to sponsor their event.  We can ask for some students to help them to get more volunteers, and also we can get some people via word of mouth.  The budget is no need to pay.  We will provide the students lunch, dinner, transportation and cover the costs due to budget. We will get the students to sign a contract to make sure they will show up. My professor comments: how will you make sure the students come? Community relations Following complaints from local residents over rowdy behaviour and noise disturbances from patrons in the late event of the festival’s opening day, the council has asked the festival management team to deal with the situation for the Sunday to ensure good community relations are maintained. What actions do you take? o Draft an e-mail to response to the council (in this case the Community Relations Department) outlining how you will address the situation. o How are you going to deal with the local press who are on site and asking questions? For each one of these two Problem:  Actions: Impact: Please highlight in bold so I will know which one.

Watch this movie and complete a write up (12 point font, single spaced, up to a page and a half – no less than one page). In your write up, link the movie to marketing strategy and specifically the hospitality industry. This video special is now 16 years old.  What have we learned? What are the take-home messages and/or prescriptions the video offers? Think about the significance of the movie for explaining and guiding the hospitality industry over the next 1-4 years.  https://www.pbs.org/video/frontline-persuaders/ (Video link)