Airline

You will research the topic of “Cockpit Design” in an effort to understand improving aviation safety. Consider accessing the NASA website in addition to scholarly journals to perform this task. Provide a summary of the cockpit improvements and future options. (in Summary) Describe the Six Elements of Human Performance. Explain the four categories that provide the framework for accident analysis of Human Factors Analysis and Classification System (HFACS). Explain the Accident/Incident Profile as it pertains to accident causation. What are the major problems that are being addressed? (in Problem) Tie in your knowledge of human limitations in relation to the man-machine system. What was/is the significance to the airline industry? To general aviation? (in Significance) Compare and contrast the Management of Human Error as a risk management philosophy versus an operational program. Based on a review of all major issues, choose two and expound on solutions provided and possible additions. (in Alternatives) Make your recommendation going forward based on lessons learned. Could something else be added? (in Recommendations) ——————— Write a 2-3 page case analysis and include; Properly cited sources using the APA current edition. A References page Appendices, as needed Resources from the major agencies to support your work.

1000+ word essay describing what you think would be the most challenging aspect of managing an FAA or an aviation business (FBO, Cargo, Airline, etc) facility. Include concrete examples of why you believe these challenges would exist, and offer possible solutions to them. USE APA formatting. 

Review the two supporting documents focusing on airline globalization: Aviation Benefits: Contributing To Global Economic Prosperity/Uniting Aviation (Links to an external site.) (https://unitingaviation.com/news/economic-development/aviation-benefits-for-a-better-future/) Aviation Benefits Report 2019 (In the uploaded files)  Specifically, read the section in this report titled “Regional Economic Impact of Aviation” (pp. 24-27 of the Aviation Benefits Report 2019). Finally, prepare a one-page (not including title and references pages) APA-formatted report that answers the question: Of the six worldwide regions presented in the report, which region do you believe has the greatest potential for airline growth? Be sure to explain your thoughts – i.e., why do you think the region you selected has the greatest potential for airline growth?

What was the impact of the Airline Deregulation Act? Compare and contrast the airline industry before the Act was passed with the near-term aftermath and the resulting new concepts and strategies that developed and continue to change. The current pilot shortage as outlined in a study by Boeing in 2018 outlining a pilot and maintenance technicians shortage problem for the next 20 years. Discuss some of the changes in the last 2 to 5 years including the strategies airlines were implementing to address the shortage and the current situation resulting from COVID-19.

· Prepare 3 pages case study that outlines a process to implement International Standards for aircraft maintenance and operations systems and procedures. · Present at least two ‘roadblocks’ to international standardization and offer your thoughts on potential solutions. · Be sure to include additional research and resources to support your case study.

· Research recent (within the past 5 years) an incident where a “Ground Stop” was caused by an airline or air traffic management computer information systems problem. · Prepare 3 pages case study that summarizes the incident, to include any ‘costs’ associated to ‘stakeholders’ affected by the incident. (Be sure to identify stakeholders) · Create at least two ‘press releases’, as if you were the CEO of the airline or air traffic management office. Your press releases should address the public and specific stakeholders. · Be sure to include additional research and resources to support your case study.

Assignment Question Placing emphasis on the contemporary world, describe the international civil aviation framework including:1. the ‘Chicago’ Convention (background, parts, current signatory status, major Articles including those that obligate States to adopt and/or advise, an explanation of the term SARPs, and the purpose of the Annexes (five examples eg number, name, and two or three sentences on each of them); 2. the work of ICAO, how it is governed, and how changes to the Annexes and other technical documents are achieved; 3. the obligations of contracting States to establish and implement a State safety oversight system including oversighting foreign operators; 4. the role of the two major supra-national regulators (FAA and EASA); and 5. the safety responsibility of air transport operators.Do not include specific national agencies that have functional responsibilities for some areas of aviation.

Your paper should be a direct review of the article you choose. A well constructed article critique demonstrates your ability to interpret relevant information and gives me a clear look at your writing style and ability. Please keep your writing style formal or scientific. Papers written very informally or in “speak” as it is also known will be graded more stringently for grammar content. A typical paper should be approximately 400 plus or minus 50 words or one and one half papges. To make this as structured as possible, please follow the following guideline: All papers should include an APA formatted title (cover) and reference page.  The running header must be in compliance with APA 6th Edition. It is quite easy to use the Purdue OWL or most collegiate sites found via Google or Yahoo searches. The paper should be written in double-spaced, 12-pitch, Times New Roman or Arial font with one-inch margins. The paper should have at least three paragraphs, introduction, body, and conclusion. Each paragraph should have the first word indented five spaces or by clicking the tab key once. Articles: If you effectively use these resources and cannot find a quality article, please contact me for assistance! Using the EU Online Library Find a current article discussing one of the following… 1. An airline labor related article from a reliable source no older than January 1, 2010 2. A labor dispute which mentions the Weingarten ruling by the National Labor Relations Board (Please stay away from this resource: http://en.wikipedia.org/wiki/Weingarten_Rights. It is slightly less reliable than bathroom graffitti!) 3. An article discussing US Congressional review of labor law as it affects the airline industry.

Follow APA style and format, and will be 5-7 pages (not including title page and references page) Describe and define the role of major and national carriers. Identify some of the carriers in each category. How did the national carriers get started? Describe a typical national carrier in terms of its role in the air transportation system, type aircraft, and route structure. What is a “hub and spoke” network, and why do some airlines use it while others do not? Describe the origination and role of regional carriers in terms of their role in the air transportation system. Describe some major changes that have taken place in the US air transportation system in recent years.

Part II: World Airline’s Response The following is World Airline’s actual response to the customer’s letter. The first letter was written by the claims manager, and the second by the customer relations manager. September 25, 2015 Dear Mr. and Mrs. Customer: This letter confirms the settlement agreed upon during our phone conversation just concluded. Accordingly, we have prepared and enclosed (in duplicate) a General Release for $2,000. Both you and your wife should sign in the presence of a Notary Public, have your signatures notarized, and return the Original to this office, keeping the copy for your records. As soon as we receive the notarized Release, we will forward our draft for $2,000. Again, our sincerest apologies to Mrs. Customer. It will be most helpful for our Customer Relations staff if you included with the Release copies of all available travel docu-ments. Very truly yours, Claims Manager October 12, 2015 Dear Mr. Customer: Let me begin by apologizing for this delayed response and all of the unfortunate inci-dents that you described in your letter. Although we try to make our flights as enjoyable as possible, we obviously failed on this occasion. Our claims manager informs me that you have worked out a potential settlement for the matter regarding the food poisoning. We regret you were not able to enjoy the food service on the other flights on your itinerary because of it. I assure you that such incidents are a rare occurrence, and that much time and effort is expended to ensure that our catering is of the finest quality. Fewer things can be more irritating than faulty baggage handling. Only in an ideal world could we say that baggage will never again be damaged. Still, we are striving to ensure baggage is handled in such a way that if damage should occur, it will be minimized. Flight disruptions caused by weather conditions can be particularly frustrating since, despite advanced technology, accurate forecasts for resumption of full operations cannot always be obtained as rapidly as one would wish. These disruptions are, of course, beyond the airlines’ control. Safety is paramount in such situations and we sincerely regret the inconvenience caused. We make every reasonable effort to lessen the inconvenience to passengers who are affected by schedule changes. Our practice is, in fact, to advise passengers of such changes when we have a local contact for them and time permits. We also try to obtain satisfactory alternative reservations. We are reviewing our schedule change requirements with all personnel concerned and will take whatever corrective measures are necessary to ensure that a similar problem does not arise in the future. You made it clear in your letter that the interior of our aircraft was not attractive. We know that aircraft appearance is a reflection of our professionalism. We regret that our airplane did not measure up to our standards, since we place great emphasis on cabin maintenance and cleanliness. Please be assured that this particular matter is being investi-gated by the responsible management, and corrective action will be taken. As tangible evidence of our concern over your unpleasant trip, I have enclosed two travel vouchers, which may be exchanged for two first-class tickets anywhere that World Airlines flies. Once again, please accept our humble apology. We hope for the opportunity to restore your faith in World Airlines by providing you with completely carefree travel. Sincerely, Customer Relations Manager Part II: Discussion Questions 1. Describe the recovery strategies that were offered by the company to offset the cus-tomer’s complaint. Classify the recovery strategies based on the recovery strategy categories provided in this chapter. 2. Discuss the adequacy of the recovery strategies offered in terms of meeting the customer’s distributive, procedural, and interactional justice needs. 3. Explain what the company and its employees can learn from this complaint letter.