[ANSWERS] Week 5 Quiz

Question 1

/ 1 pts
Nobuko is a customer service representative at Call Center Central. She thought a job answering phones all day would be easy, and at first it seemed to be. But over time, the large daily call volume and number of angry or aggressive callers made her edgy, and she found herself being short with customers for no reason. She started having muscle spasms and began to get headaches while at work. Nobuko’s physical symptoms are examples of

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personality quirks.


stress reduction.

poor decision making.

Question 2

/ 1 pts
Some highly motivated individuals come to work even though they are suffering from the physiological, psychological, or behavioral strain caused by stress. This phenomenon, known as ________, can result in reductions in productivity even greater than those resulting from employees who avoid work due to the effects of stress.


workplace defiance

organizational commitment


stress resistance

Question 3

/ 1 pts
People who experience higher levels of challenge stressors tend to have higher levels of

organizational burnout.

job performance.

psychological distractions.

hindrance stress.


Question 4

/ 1 pts
A compressed workweek, telecommuting, on-site childcare and flextime are all examples of

primary appraisals.

job sharing.

training interventions.

challenge stressors.

supportive practices.

IncorrectQuestion 5

/ 1 pts
Which of the following stressors is likely to trigger negative emotions such as anxiety and anger?

work complexity

daily hassles

time pressure

personal development

work responsibility

Question 6

/ 1 pts
Angela is working as the head of sales at Blue Mountain Cola. Her work requires her to travel extensively and meet customers in various countries. However, Angela’s role also requires her to mentor several sales representatives who work under her and keep track of their progress. Because Angela stays away from her office most of the time, she finds it difficult to manage both types of work responsibilities. Angela faces which of the following challenges?

role penetration

role complexities

role ambiguity

role enrichment

role conflict

Question 7

/ 1 pts
According to the transactional theory of stress, the secondary appraisal focuses on

evaluating the significance of the stressor.

evaluating the meaning of the stressor.


evaluating benign job demands.

considering if the demand causes them to feel stressed.

Question 8

/ 1 pts
Kristen attempts to address time pressure by working harder and seeking assistance in devising a strategy for accomplishing the work more efficiently. In the example, Kristen uses

organizational coping mechanisms.

problem-focused coping.

Type A coping mechanisms.

cognitive-based coping.

virtual coping.

Question 9

/ 1 pts
Which of the following is an example of a Type A Behavior Pattern?

During weekly meetings, Sharona talks over other people and is always in a hurry to get back to her desk and get back to work.

Natalia comes in late and leaves early, often without asking for permission or notifying her supervisor in advance.

Kristoffer is a slow and methodical worker, and he can always be counted on to get his work done with a high degree of accuracy, if not always on time.

Enrique keeps to himself at office parties, preferring to read a book or wear earbuds rather than talk to anyone.

Frederica is an excellent team player, and she never takes credit for her efforts, preferring to see the outcome as the product of a group effort.

Question 10

/ 1 pts
Hindrance stressors have a ________ effect on job performance.

strong negative

weak negative

high negative

moderately positive

strong positive

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