[SOLVED] Critical Thinking: IT and the Customer Experience

I’m trying to learn for my Computer Science class and I’m stuck. Can you help?

Critical Thinking: IT and the Customer Experience (100 points)

Find an article about a firm’s current use of IT to enhance its customer’s experience or select a firm you are familiar with in Saudi Arabia or the Middle East. Write a short paper describing the following:

• Where is IT’s enhancement of the customer experience delivering value to the organization?
• What challenges or obstacles does the firm encounter in enhancing the customer experience using IT?

Requirements:

• Your paper should be 4-5 pages in length, not counting the title or reference pages, which must also be included.
• Include at least two scholarly references in addition to the course textbook. The Saudi Digital Library is a good source for resources.
• Your paper must follow Saudi Electronic University academic writing standards and APA style guidelines, as appropriate.

There is SafeAssign Plagiarism Checker, If your score is above 25%, you will want to edit your assignment before submitting it for grading.